Refund Policy

1. Billing through Dodo Payments

Subscriptions and one-time charges for Solis AI are handled by Dodo Payments. Dodo Payments appears on your statement as the seller for tax and payment purposes. Card details and tax invoices are managed through Dodo Payments’s checkout and customer portal, not stored by Solis as your card processor.

2. Subscriptions and cancellation

• Cancel anytime. You can cancel a paid subscription at any time from your Solis account billing settings or through the Dodo Payments customer portal linked from your receipt.
• Cancellation stops the next renewal. When you cancel, you keep access to your plan benefits through the end of the current paid billing period. You will not be charged for the next renewal.
• Canceling does not by itself trigger a refund for the period already paid. See section 3.

3. Refunds

Generally, we do not offer refunds after a billing period has started, except where required by law (for example certain consumer cooling-off rights in your country) or where Solis expressly offers a refund in writing.

• If you cancel mid-cycle, the current period usually remains non-refundable, and access continues until that period ends.
• If a charge was made in error, was unauthorized, or you believe you are entitled to a refund under applicable law, contact us promptly at help@solisai.video with your Dodo Payments receipt or order ID.
• Where a refund is approved, it is typically processed through Dodo Payments to the original payment method. Timing depends on Dodo Payments and your bank or card issuer.

4. Free plan

Free-plan usage is not billed. Cancel a paid subscription anytime from your dashboard; renewals stop at the end of the current billing period unless otherwise stated at checkout.

5. Contact

Billing or refund questions: help@solisai.video. Include the email on your Solis account and your Dodo Payments order or receipt ID when possible.